Welcome to Dress N Tops – your go-to destination for stylish blouses, dresses, jeans, sweatshirts and tops! We’ve compiled answers to your most common questions below to make your shopping experience as seamless as our collections.
About Our Products
What types of clothing does Dress N Tops specialize in?
We specialize in trendy, affordable women’s fashion including:
- Blouses for work or special occasions
- Dresses for every event in your calendar
- Jeans that combine comfort and style
- Sweatshirts for casual chic looks
- Tops to refresh your everyday wardrobe
Are your products true to size?
Our products follow standard sizing charts, but we recommend checking individual product pages for specific measurements. Each item is designed with our customers’ comfort in mind, whether you’re dressing for the office or a night out!
How do I care for my Dress N Tops garments?
Care instructions vary by fabric type. Always check the label inside your garment. Generally, we recommend:
- Machine wash similar colors together in cold water
- Hang dry to maintain shape and color vibrancy
- Iron on low heat if needed (check fabric type first)
Ordering & Account
How do I create an account?
Simply click “Register” during checkout or from our homepage. Having an account lets you:
- Track orders easily
- Save your favorite items
- Enjoy faster checkouts
- Receive exclusive offers
I forgot my password. What should I do?
Click “Forgot Password” on the login page, and we’ll email you instructions to reset it. Our system is as responsive as our fashion is trendy!
Can I modify or cancel my order?
Absolutely! You have a 12-hour window after placing your order to make changes. Just email our customer care team at [email protected] with your order number and requested changes. We’ll work our magic to accommodate your request!
Payment Options
What payment methods do you accept?
We accept all major payment options for your convenience:
- Visa
- MasterCard
- JCB
- PayPal
Is my payment information secure?
Your security is as important to us as your style! We use industry-standard encryption to protect all transactions. We never store your full payment details on our servers.
Why was my payment declined?
Common reasons include:
- Insufficient funds
- Incorrect CVV code
- Bank security checks
- International transaction blocks
Shipping & Delivery
Where do you ship?
We ship globally to fashion lovers everywhere! (Excluding some remote areas in Asia – contact us if you’re unsure about your location.)
What are my shipping options?
We offer two stylish shipping solutions:
- Standard Shipping ($12.95): Via DHL/FedEx in 10-15 business days after dispatch (1-2 day processing)
- Free Shipping: On orders over $50 via EMS in 15-25 business days after dispatch (1-2 day processing)
Pro Tip: Combine orders with friends to unlock free shipping and share the style!
How can I track my order?
Once your order ships, we’ll email you a tracking number. Click the link in your email or visit the carrier’s website to follow your fashion journey every step of the way!
Why is my package taking longer than estimated?
While we provide transparent timelines, occasional delays can happen due to:
- Customs processing
- Weather conditions
- Peak season volumes
Returns & Exchanges
What’s your return policy?
We want you to love every piece as much as we do! You have 15 days from receipt to initiate returns for items in original condition with tags attached. Some exceptions apply:
- Final sale items (marked as such)
- Used or damaged items
- Items without original packaging
How do I start a return?
Email our customer care team at [email protected] within 15 days of receiving your order. Include:
- Your order number
- Item(s) you wish to return
- Reason for return
When will I get my refund?
Once we receive and inspect your return, we’ll process your refund within 5 business days. Refunds are issued to your original payment method. Bank processing times may vary.
Do you offer exchanges?
Currently, we process returns for refunds only. For size exchanges, we recommend placing a new order for the correct size and returning the original item. This ensures you get your preferred item fastest!
Contact Us
How can I reach customer service?
Our friendly team is always here to help! Email us at [email protected] for:
- Order inquiries
- Shipping questions
- Product advice
- Return assistance
Where is Dress N Tops located?
Our headquarters is at:
3715 Murphy Court, FORT WORTH, US 76101
Though we’re based in Texas, our fashion reaches worldwide!
3715 Murphy Court, FORT WORTH, US 76101
Though we’re based in Texas, our fashion reaches worldwide!
Still have questions? We’re here to make your Dress N Tops experience as flawless as our Gina Tricot cashmere sweaters! Reach out anytime at [email protected].
Happy styling from the Dress N Tops team!